Refunds & Returns
At Bar Stool King, our number one aim is customer satisfaction, so we want you to be 100% satisfied with your purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@barstoolking.com.au.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note, there will be a return shipping cost plus a restocking fee for change of mind returns, which will be deducted from the refund amount.
You can always contact us for any return question at support@barstoolking.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@barstoolking.com.au.
Change of mind returns
If you have a change of mind about the item you have purchased. You have 7 days to get in touch with us at support@barstoolking.com.au letting us know. Shipping fees for change of mind returns will not be covered by Bar Stool King.
About Us
Yes! We are an Australian owned and operated online store specialising in bar stools and other home essentials. Such as tables, dining chairs, outdoor seating and decorative home furnishings.
We are passionate about making homes more comfortable living spaces that are more connected to who we are.
No, we operate completely online. So we do not have a showroom or such to visit.
This enables us to bring products that you'll love to you at a cheaper and more affordable price by eliminating many overhead costs that are incurred by show room stores.
We are! We specialise in core home furniture pieces that we believe are the very foundations of what makes a home feel warm and special.
We believe that by structuring our store around this concept makes it easier for you to navigate and find the missing pieces to complete your home with ease.
We have a very fast, responsive and friendly customer service team who are dedicated to help you right from pre to post purchase.
You can reach out to them at support@barstoolking.com.au with any query and they will take care of you.
Shipping
We currently operate as a Australian domestic store only at this time.
We offer Fast & Insured delivery. Orders are processed within 1-2 business days, and shipping times vary by state. Please see below for an approximate guide.
VIC: 3-9 business days
SA: 4-10 business days
NSW & ACT: 6-14 business days
QLD & TAS: 4-11 business days
NT & WA: 5-15 business days.
Delivery details will be provided in your confirmation email and you will receive tracking information once your order is taken onboard of ourpartner couriers.
We use all major carriers, and local courier partners.
Some included, but not limited to are: Australia Post, Aramex, Couriers Please, Hunter Express, Team Global Express.
If you need to update your shipping address, we can assist you so long as your order has not already left our warehouse.
In order to receive your order at your chosen address, we ask that you contact us as soon as possible at support@barstoolking.com.au with your # order number and headline URGENT - change of address.
Product
We always aim to ensure a positive and seamless customer experience, but understand that at times your purchase may not be suitable for you or your home for various reasons.
In these circumstances, we can assist if you providing you meet our returns policy.
For more information, please visit our Returns policy.
Just email us directly at support@barstoolking.com.au, with your order number and query, and we’ll take you through the process.
Not to worry! Change of mind returns are covered, just let us know within 7 days of receiving your order and we can help.
In these circumstances, we can assist you providing you meet our returns policy.
For more information, please visit our Returns policy.
Just email us directly at support@barstoolking.com.au, with your order number and query, and we’ll take you through the process.
If you have ordered 2 or more items, but have only received 1, this may be because your order may have been fulfilled separately. This is done at times to make sure you receive all items as quickly as possible and in the most cost effective way.
If you have not received all items within 15 days however, we ask you to get in contact with us via email at support@barstoolking.com.au, with your order number so we can investigate further.
In the unlikely event of your order arriving damaged, or missing parts, please get in touch so we can rectify the situation!
Your order is shipped fully insured so please check over your products and let us know.
We ask you to get in contact with us via email at support@barstoolking.com.au, with your order number so we can send out replacement parts.
Billing & Payments
We support a range of secure and trusted payment platforms so that your online shopping experience with us is safe and secure.
In addition to secure online credit and debit card billing through visa and mastercard, we are partnered with PayPal, Google Pay and Shop Pay.
Yes, our prices are inclusive of GST. This will be noted in your payment invoice.
We are continually trying to provide more payment platforms so that are customer requirements are catered for and more accessible!
We are currently partnered with Zip and Paypal Pay in 4.
We are still working towards partnering with other major Australian Buy Now, Pay Later providers to get on board with us.
We appreciate your patience with us whilst we do this.
Still have more questions?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible!